At XtreamHub.com, your satisfaction is important to us. This Refunds & Returns Policy outlines how we handle refund requests for IPTV services purchased through our website. Please read it carefully before making a purchase.
1. Digital Service Notice
Our products are digital IPTV services, not physical goods. Once access credentials are delivered and the service is activated, the product is considered fully delivered and non-returnable. Therefore, our refund policy differs from those that apply to physical merchandise.
2. Eligibility for Refunds
We offer limited refunds under the following conditions:
- 🛠 Technical Issues: If the service is not working and our support team cannot resolve the issue within 48 hours of your report.
- ❌ Service Not Delivered: If you did not receive your IPTV login credentials or activation within 24 hours of purchase (excluding weekends and public holidays).
- ⚠️ Duplicate Purchase: If you accidentally made a duplicate payment for the same service.
We do not offer refunds for:
- Change of mind after activation
- Compatibility issues with unsupported devices
- Internet or hardware issues on the customer’s side
- Partial usage of the service period
- Misuse or breach of our Terms & Conditions
3. How to Request a Refund
To initiate a refund request, please contact us at:
📧 Email: support@xtreamhub4k.com
Include the following information in your request:
- Your full name
- Email address used for the purchase
- Order number or transaction ID
- Reason for the refund request
- Screenshots or error messages (if applicable)
We will acknowledge your request within 24 hours and aim to process approved refunds within 5–7 business days.
4. No Returns on Activated Services
Because IPTV access is a digital product, there are no returns once the service has been activated and delivered. Please ensure your device is compatible and your internet connection is stable before purchasing.
5. Fees & Deductions
In cases where a refund is approved:
- A processing fee of 10% may be deducted to cover payment gateway and administrative costs.
- Refunds will be issued using the original method of payment (credit/debit card, PayPal, crypto, etc.).
6. Service Testing & Trials
If you’re unsure about the service, we recommend requesting a trial (if available) before purchasing a longer-term plan. This ensures compatibility with your device and internet connection.
7. Contact & Support
If you have any questions about this policy or need help with your order, contact us at:
HoldGroupLLC
📍 1209 Mountain Rd PL NE Ste N, Albuquerque, NM 87110
📧 support@xtreamhub4k.com
Our support team is available Monday through Friday from 9:00 AM to 6:00 PM (MST). We aim to respond to all inquiries within 24 hours.
